WarmWrap Industries receives numerous customer queries daily. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the time taken to respond to customer queries.
The AI also enhances the search results on their helpdesk platform. When customers use the comprehensive search bar, the AI uses the embeddings to provide the most relevant results. This has led to a decrease in the number of tickets as customers can find solutions themselves.
Deskhero's AI capabilities have also been instrumental in managing WarmWrap's knowledge base. The AI can generate articles from word, powerpoint, and pdf files, making it easier for the customer support team to update the knowledge base regularly.
Furthermore, the AI's ability to scrape website data has allowed WarmWrap to stay updated with the latest industry trends and incorporate them into their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed WarmWrap's customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, reducing the response time.
How does the AI enhance search results?
When a search is made on the helpdesk platform, the AI uses the embeddings to provide the most relevant results. This helps customers find solutions faster, reducing the number of tickets.
How does the AI help in managing the knowledge base?
The AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easier to update the knowledge base regularly.
* This article provides an example of how a fictive company in the Manufacture of Blankets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
