BlastPro Manufacturing receives hundreds of customer inquiries daily, ranging from product usage, safety measures to technical issues. Managing these inquiries was a challenge until they implemented Deskhero. The platform's AI capabilities analyze incoming tickets, categorize them based on their content, and suggest appropriate responses using information from previous tickets, knowledge base articles, and uploaded files.
With the help of Deskhero, BlastPro Manufacturing has significantly reduced its response time. The AI-powered suggested replies feature enables the support team to respond to customer queries quickly and accurately, improving the efficiency of the support process.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find relevant information. By leveraging OpenAI Embeddings, the platform can identify and present the most pertinent content from the company's vast database of policies, manuals, and presentations.
The platform's website scraping feature is particularly useful for BlastPro Manufacturing. It allows the company to keep track of competitor's products and industry updates, enabling them to stay ahead in the market.
Overall, Deskhero's AI capabilities have transformed BlastPro Manufacturing's customer support operations, leading to increased customer satisfaction and improved operational efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes incoming tickets, categorizes them based on their content, and suggests appropriate responses using information from previous tickets, knowledge base articles, and uploaded files.
How does Deskhero improve the search functionality?
Deskhero uses OpenAI Embeddings to enhance the search functionality. It identifies and presents the most relevant content from the company's database of policies, manuals, and presentations.
How does Deskhero's website scraping feature benefit BlastPro Manufacturing?
The website scraping feature allows BlastPro Manufacturing to keep track of competitor's products and industry updates, enabling them to stay ahead in the market.
* This article provides an example of how a fictive company in the Manufacture of Blasting Agents industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
