BlazeTailor Inc. has a vast customer base with diverse inquiries ranging from product details, order status, delivery issues to return policies. Managing these inquiries manually was time-consuming and often led to delayed responses. With Deskhero, they leveraged the AI capabilities to automate their customer support services.
The AI-powered knowledge base of Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature has significantly reduced the response time and improved the accuracy of the responses.
Deskhero's advanced AI also enhances the search results, making it easier for the support team to find relevant information quickly. The comprehensive search bar and REST API allow the team to access the required data efficiently, further streamlining the process.
Moreover, the custom fields and structured data lists provided by Deskhero enable BlazeTailor Inc. to organize their customer data effectively. This organized data is crucial for the AI to generate accurate responses and provide personalized customer service.
With Deskhero, BlazeTailor Inc. has not only improved their customer support services but also increased their team's productivity. The AI capabilities of Deskhero have transformed their helpdesk services, providing a seamless experience to their customers.
How does the AI-powered knowledge base improve the response time?
The AI-powered knowledge base uses OpenAI Embeddings from various sources to generate suggested replies. This automation significantly reduces the time taken to respond to customer inquiries.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to enhance the search results. It makes it easier for the support team to find relevant information quickly.
How does Deskhero help in organizing customer data?
Deskhero provides features like custom fields and structured data lists that help in organizing customer data effectively. This organized data is crucial for the AI to generate accurate responses.
* This article provides an example of how a fictive company in the Manufacture of blazers and jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
