BlazerCraft Ltd. believes in providing personalized customer service to enhance their customer engagement. However, managing diverse customer needs manually was challenging. With Deskhero, they leveraged the AI capabilities to automate their customer service.
The AI-powered user groups of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate personalized responses. This feature has significantly improved their customer engagement and satisfaction.
Deskhero's advanced AI also enhances the search results, making it easier for the support team to find relevant information quickly. The comprehensive search bar and REST API allow the team to access the required data efficiently, further streamlining the process.
Moreover, the custom email domains provided by Deskhero enable BlazerCraft Ltd. to communicate with their customers effectively. This communication is crucial for the AI to provide personalized customer service.
With Deskhero, BlazerCraft Ltd. has not only improved their customer service but also increased their team's productivity. The AI capabilities of Deskhero have transformed their helpdesk services, providing a seamless experience to their customers.
How do the AI-powered user groups improve customer engagement?
The AI-powered user groups use OpenAI Embeddings from various sources to generate personalized responses. This personalization significantly improves customer engagement and satisfaction.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to enhance the search results. It makes it easier for the support team to find relevant information quickly.
How do the custom email domains help in customer communication?
The custom email domains provided by Deskhero enable the team to communicate with their customers effectively. This communication is crucial for the AI to provide personalized customer service.
* This article provides an example of how a fictive company in the Manufacture of blazers and jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
