JacketMaster Co. receives numerous customer support tickets daily. Managing these tickets manually was challenging and often led to delayed responses. With Deskhero, they leveraged the AI capabilities to automate their ticket management system.
The AI-powered ticket management system of Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature has significantly reduced the response time and improved the accuracy of the responses.
Deskhero's advanced AI also enhances the search results, making it easier for the support team to find relevant information quickly. The comprehensive search bar and REST API allow the team to access the required data efficiently, further streamlining the process.
Moreover, the kanban board provided by Deskhero enables JacketMaster Co. to visualize their workflow effectively. This visualization is crucial for the AI to manage the tickets efficiently and provide personalized customer service.
With Deskhero, JacketMaster Co. has not only improved their ticket management system but also increased their team's productivity. The AI capabilities of Deskhero have transformed their helpdesk services, providing a seamless experience to their customers.
How does the AI-powered ticket management system improve the response time?
The AI-powered ticket management system uses OpenAI Embeddings from various sources to generate suggested replies. This automation significantly reduces the time taken to respond to customer support tickets.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to enhance the search results. It makes it easier for the support team to find relevant information quickly.
How does the kanban board help in managing the tickets?
The kanban board provided by Deskhero enables the team to visualize their workflow effectively. This visualization is crucial for the AI to manage the tickets efficiently.
* This article provides an example of how a fictive company in the Manufacture of blazers and jackets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
