PulpPro Manufacturing receives numerous customer queries daily regarding their products, processes, and services. Using Deskhero's ticket management feature, the company can efficiently categorize, assign, and track these queries. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant content for each ticket.
The AI-powered comprehensive search bar significantly enhances the efficiency of PulpPro's customer support team. By leveraging OpenAI Embeddings, the search bar provides highly relevant results, reducing the time spent on searching for information and increasing the team's productivity.
Deskhero's AI capabilities also extend to generating suggested replies. By analyzing the context of the customer query and the available information, the AI generates potential responses. This feature not only speeds up the response time but also ensures consistent quality in customer interactions.
Furthermore, PulpPro uses Deskhero's custom fields and user groups to personalize and streamline the customer support process. Custom fields allow the company to capture specific information about each customer, while user groups enable efficient assignment and tracking of tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved PulpPro's customer support efficiency and quality, leading to increased customer satisfaction.
How does Deskhero's AI improve the efficiency of PulpPro's customer support?
Deskhero's AI improves efficiency by automating ticket management, enhancing search results with OpenAI Embeddings, and generating suggested replies based on the context of the customer query and available information.
What is the role of custom fields and user groups in PulpPro's customer support process?
Custom fields allow PulpPro to capture specific information about each customer, aiding in personalized service. User groups enable efficient assignment and tracking of tickets, ensuring that no customer query goes unanswered.
How does Deskhero's AI ensure consistent quality in customer interactions?
Deskhero's AI ensures consistent quality by generating suggested replies based on the context of the customer query and available information. This ensures that all responses are relevant and accurate.
* This article provides an example of how a fictive company in the Manufacture of Bleached Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
