OptiDisc Solutions maintains an extensive knowledge base to support their customer service operations. The company uses Deskhero's AI capabilities to manage this knowledge base more effectively. The AI helps in structuring the data lists and custom fields, making the knowledge base more organized and easier to navigate.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files uploaded by OptiDisc. This feature saves the support team a significant amount of time as they no longer need to manually create articles from these files.
The AI capabilities of Deskhero also enhance the search functionality within the knowledge base. When a support agent or a customer searches for information, the AI uses OpenAI Embeddings to provide the most relevant results. This feature has improved the usability of the knowledge base, leading to increased customer satisfaction.
Moreover, OptiDisc uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI analyzes this scraped data and updates the knowledge base accordingly, ensuring that the support team always has the most current information at their disposal.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the management and usability of OptiDisc's knowledge base, leading to more efficient customer support operations and higher customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI helps in structuring the data lists and custom fields, generating knowledge base articles from uploaded files, enhancing search results, and updating the knowledge base with scraped website data.
How does the AI generate knowledge base articles?
The AI analyzes Word, PowerPoint, and PDF files uploaded to Deskhero and generates knowledge base articles based on their content.
How does Deskhero's AI update the knowledge base with scraped website data?
The AI analyzes the data scraped from the company's website and updates the knowledge base accordingly, ensuring that it always contains the most current information.
* This article provides an example of how a fictive company in the Manufacture of Blu-Ray Discs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
