TransitTech Corp. deals with a high volume of support tickets every day. With Deskhero's AI capabilities, these tickets are automatically categorized and assigned to the appropriate team members based on their expertise. This efficient allocation of tickets reduces response times and improves the overall customer experience.
The company also leverages Deskhero's AI-powered search bar. By using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the search bar provides enhanced search results. This allows the support team to quickly find the information they need to resolve tickets efficiently.
TransitTech Corp. uses Deskhero's custom email domains feature to streamline communication with customers. The AI capabilities of the platform enable it to automatically generate suggested replies based on the content of the customer's query, saving the support team valuable time.
Moreover, the company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and technical specifications. This ensures that the support team always has access to the most recent and relevant information.
Lastly, TransitTech Corp. integrates Deskhero with their existing systems using the platform's REST API. This allows them to extend the benefits of Deskhero's AI capabilities across their entire business, leading to improved efficiency and productivity.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes the content of each ticket and assigns it to the appropriate team member based on their expertise. This ensures efficient allocation of tickets, reduces response times, and improves the overall customer experience.
How does the AI-powered search bar enhance search results?
The AI-powered search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide enhanced search results. This allows the support team to quickly find the information they need to resolve tickets efficiently.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature automatically updates the knowledge base with the latest product information and technical specifications from the company's website. This ensures that the support team always has access to the most recent and relevant information.
* This article provides an example of how a fictive company in the Manufacture of bodies for buses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
