BusBody Builders Ltd. receives numerous support tickets daily, which range from product inquiries to technical issues. Utilizing Deskhero's AI capabilities, the company can automatically categorize and prioritize these tickets based on their urgency and complexity. This allows their support team to address critical issues promptly, improving overall customer satisfaction.
The company also makes use of Deskhero's AI-powered knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest relevant content to the support team. This significantly reduces the time spent searching for information and enables the team to provide accurate responses faster.
Additionally, BusBody Builders Ltd. uses Deskhero's custom fields feature to capture specific information about each ticket. This data is then used by the AI to generate suggested replies, further speeding up the resolution process.
Deskhero's website scraping feature also proves useful for the company. It allows them to keep their knowledge base up-to-date with the latest information from their website, ensuring that the support team always has the most current data at their disposal.
Finally, the company utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire operation, enhancing efficiency and productivity.
How does Deskhero's AI help in prioritizing support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and categorize them based on urgency and complexity. This helps in prioritizing the tickets so that critical issues are addressed promptly.
How does the AI-powered knowledge base improve response times?
The AI-powered knowledge base uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant content to the support team. This reduces the time spent searching for information and enables faster, more accurate responses.
How does Deskhero's website scraping feature benefit the company?
Deskhero's website scraping feature allows the company to automatically update their knowledge base with the latest information from their website. This ensures that the support team always has the most current data at their disposal.
* This article provides an example of how a fictive company in the Manufacture of bodies for buses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
