AutoBody Pro's customer support team was overwhelmed with repetitive queries about their products, installation procedures, and troubleshooting. They used Deskhero's AI capabilities to create a knowledge base from previous tickets, product manuals, and their website data. This knowledge base is now used to generate suggested replies to customer queries, significantly reducing the workload on the support team.
With Deskhero, AutoBody Pro has been able to create structured data lists, custom fields, and user groups to better manage their customer interactions. The kanban board feature allows them to visually track the progress of each ticket, ensuring no customer query falls through the cracks.
Deskhero's AI capabilities also enhance the search results within the platform. When a support agent searches for information, the AI uses OpenAI Embeddings from the knowledge base and previous tickets to provide the most relevant content. This has drastically reduced the time spent by agents on finding information and increased their productivity.
The custom email domain feature has allowed AutoBody Pro to maintain brand consistency in their communication. Moreover, the REST API provided by Deskhero has enabled integration with their existing systems, creating a seamless workflow.
Overall, Deskhero's AI capabilities have transformed AutoBody Pro's customer support, making it more efficient and effective. The company has reported a significant improvement in customer satisfaction since implementing Deskhero.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
How does Deskhero enhance search results?
When a support agent searches for information, Deskhero's AI uses OpenAI Embeddings from the knowledge base and previous tickets to provide the most relevant content. This makes the search process faster and more accurate.
* This article provides an example of how a fictive company in the Manufacture of bodies for cars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
