BoltMaster Inc. has a vast knowledge base consisting of manuals, policies, and presentations. They use Deskhero's AI capabilities to generate knowledge base articles from these files, making it easier for their support team to find relevant information quickly.
The company also leverages Deskhero's website scraping feature to gather data from their own site and other relevant sites. This data is then used by the AI to enhance search results and suggest replies to customer queries.
Deskhero's AI capabilities have also been instrumental in managing tickets. By using OpenAI Embeddings from previous tickets, the AI can suggest possible solutions to new tickets, reducing the time spent on each ticket and improving customer satisfaction.
Furthermore, BoltMaster Inc. uses Deskhero's custom fields and user groups to categorize their customers and their queries. This allows the AI to provide more personalized and relevant responses.
Overall, Deskhero's AI capabilities have transformed BoltMaster Inc.'s customer support, making it more efficient and effective.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results. This means that the AI can find and suggest the most relevant content based on the context of the search.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses the same embeddings to suggest replies to customer queries. It analyzes the context of the query and suggests the most relevant response based on previous tickets and the available knowledge base.
How does BoltMaster Inc. use Deskhero's custom fields and user groups?
BoltMaster Inc. uses Deskhero's custom fields to categorize their customers and their queries. They also use user groups to organize their support team. This allows the AI to provide more personalized and relevant responses.
* This article provides an example of how a fictive company in the Manufacture of bolts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
