BoreTech Manufacturing receives hundreds of support tickets daily, ranging from technical inquiries to requests for machine maintenance. Prior to implementing Deskhero, their support team struggled with managing and prioritizing these tickets, leading to delayed responses and unsatisfied customers.
With Deskhero's ticket management system and kanban board, BoreTech was able to structure and prioritize their tickets effectively. The AI capabilities of Deskhero further enhanced this process by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The AI-powered comprehensive search bar also proved to be a game-changer for BoreTech. It enabled their support team to quickly find relevant content from their vast database of knowledge base articles and scraped website data, thus speeding up their response times.
Additionally, BoreTech utilized Deskhero's custom email domains and user groups features to create a more organized and professional communication system. This not only improved their internal workflow but also enhanced their image in the eyes of their customers.
Overall, the integration of Deskhero into BoreTech's customer support system has led to more efficient operations, happier customers, and a significant reduction in their response times.
How did Deskhero's AI capabilities improve BoreTech's response times?
Deskhero's AI capabilities suggested replies based on previous tickets, knowledge base articles, and uploaded files, enabling the support team to respond faster. Additionally, the AI-powered search bar helped them quickly find relevant content from their database.
What other features of Deskhero did BoreTech utilize?
BoreTech used Deskhero's ticket management system, kanban board, custom email domains, and user groups features to streamline their customer support services.
How did Deskhero affect BoreTech's customer satisfaction rates?
By improving response times and creating a more organized communication system, Deskhero helped BoreTech significantly increase their customer satisfaction rates.
* This article provides an example of how a fictive company in the Manufacture of boring and planing machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
