HydroFlask Bottling Co. has a vast knowledge base that includes information about their products, manufacturing processes, and company policies. Managing this knowledge base was a challenge, as it required constant updates and was difficult to navigate.
Deskhero's AI capabilities have revolutionized HydroFlask's knowledge base management. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier to keep the knowledge base updated with the latest information.
The AI also enhances the searchability of the knowledge base. It uses OpenAI Embeddings to understand search queries and find the most relevant information. This has made it easier for the customer support team to find the information they need to respond to customer queries.
Deskhero's user groups feature has also been beneficial for HydroFlask. It allows the company to create different groups for different types of users, such as customers, distributors, and employees. Each group has access to different parts of the knowledge base, ensuring that they can find the information they need.
Overall, Deskhero's advanced AI capabilities have greatly improved HydroFlask's knowledge base management, enhancing the efficiency of their customer support.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easy to keep the knowledge base updated with the latest information.
How does Deskhero's AI improve the searchability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand search queries and find the most relevant information in the knowledge base. This makes it easier for the customer support team to find the information they need.
What is the user groups feature?
The user groups feature allows you to create different groups for different types of users, such as customers, distributors, and employees. Each group has access to different parts of the knowledge base, ensuring that they can find the information they need.
* This article provides an example of how a fictive company in the Manufacture of bottled water industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
