AquaPure Manufacturing receives hundreds of customer queries daily, ranging from product information requests to complaints about delivery. Before using Deskhero, the customer support team struggled to manage and respond to these tickets in a timely manner.
With Deskhero's ticket management and AI capabilities, AquaPure's support team can now efficiently handle customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. For example, if a customer asks about the source of AquaPure's water, the AI can quickly pull up the relevant information from the company's knowledge base or website.
The custom fields feature allows AquaPure to categorize tickets based on the type of query, making it easier to prioritize and assign tickets to the right team members. The kanban board provides a visual overview of all open tickets, helping the team stay organized and track progress.
Overall, Deskhero's advanced AI capabilities have transformed AquaPure's customer support process, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context of a customer query. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of a search query. It then searches the company's knowledge base, website, and other relevant data to find the most relevant information.
How does Deskhero help prioritize and assign tickets?
Deskhero allows you to create custom fields for tickets, which can be used to categorize and prioritize them. You can then assign tickets to team members based on these categories.
* This article provides an example of how a fictive company in the Manufacture of bottled water industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
