AutoBrake Systems deals with a high volume of customer queries every day, which can range from general product information requests to detailed technical support. To manage these effectively, AutoBrake Systems uses Deskhero's ticket management system. Deskhero's advanced AI capabilities analyze the content of each ticket and use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This process not only accelerates response times but also ensures the accuracy and relevance of responses. The AI system learns from each interaction, continually refining its suggestions over time.
Deskhero's AI capabilities also enhance the effectiveness of AutoBrake Systems' search functionality. When a customer searches for a topic in the knowledge base, the AI uses OpenAI Embeddings to identify the most pertinent articles and resources. This ensures customers can rapidly locate the information they require, reducing the need for additional support.
In addition, Deskhero's website scraping feature enables AutoBrake Systems to maintain an up-to-date knowledge base with the latest information from their website. The AI can analyze the scraped data and integrate it into the knowledge base, ensuring the information available to customers is always current.
Overall, the implementation of Deskhero's advanced AI capabilities has greatly enhanced AutoBrake Systems' customer support operations. The company has reported a significant reduction in response times and an increase in customer satisfaction since adopting Deskhero.
How does Deskhero's AI improve response times at AutoBrake Systems?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. It then generates suggested replies, speeding up the response time.
How does Deskhero's AI enhance search results at AutoBrake Systems?
When a customer searches for a topic in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant articles and resources. This ensures that customers can quickly find the information they need.
How does Deskhero's website scraping feature work at AutoBrake Systems?
Deskhero's website scraping feature allows AutoBrake Systems to keep their knowledge base up-to-date with the latest information from their website. The AI can analyze the scraped data and incorporate it into the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of brakes and brake systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
