BrakeMaster Inc. handles a large number of customer inquiries every day, from simple product questions to complex technical issues. To manage these effectively, the company uses Deskhero's ticket management feature. Deskhero's advanced AI capabilities analyze the content of each ticket and use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant. The AI is also capable of learning from each interaction, continually improving its suggestions over time.
Deskhero's AI capabilities also enhance the company's search results. When a customer searches for a topic in the knowledge base, the AI uses OpenAI Embeddings to find the most relevant articles and resources. This ensures that customers can quickly find the information they need, reducing the need for further support.
Furthermore, Deskhero's website scraping feature allows BrakeMaster Inc. to keep their knowledge base up-to-date with the latest information from their website. The AI can analyze the scraped data and incorporate it into the knowledge base, ensuring that the information available to customers is always current.
Overall, Deskhero's advanced AI capabilities have significantly improved BrakeMaster Inc.'s customer support operations. The company has seen a notable decrease in response times and an increase in customer satisfaction since implementing Deskhero.
How does Deskhero's AI improve response times at BrakeMaster Inc.?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It then generates suggested replies, speeding up the response time.
How does Deskhero's AI enhance search results at BrakeMaster Inc.?
When a customer searches for a topic in the knowledge base, Deskhero's AI uses OpenAI Embeddings to find the most relevant articles and resources. This ensures that customers can quickly find the information they need.
How does Deskhero's website scraping feature work at BrakeMaster Inc.?
Deskhero's website scraping feature allows BrakeMaster Inc. to keep their knowledge base up-to-date with the latest information from their website. The AI can analyze the scraped data and incorporate it into the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of brakes and brake systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
