BristleInnovations receives a wide range of customer queries, from questions about their innovative products to inquiries about shipping and delivery. With Deskhero's ticket management system, they can efficiently sort and prioritize these queries. The AI capabilities of the platform provide suggested replies based on previous tickets and knowledge base articles, greatly improving response times.
The AI also uses OpenAI embeddings from BristleInnovations' knowledge base and uploaded files like manuals, presentations, and policies. This feature has been instrumental in providing accurate and comprehensive responses to customer queries.
Deskhero's website scraping feature has been particularly beneficial for BristleInnovations. The AI uses the scraped data to enhance search results, enabling the customer service team to quickly find relevant information.
Through the custom email domains feature, BristleInnovations maintains a professional and consistent image in their communications. The AI's ability to generate suggested replies has ensured that their responses are not only quick but also consistent in tone and content.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of BristleInnovations' customer service, leading to high customer satisfaction rates and a strong reputation in the industry.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This enables the customer service team to respond to queries quickly and accurately, thereby improving response times.
How does Deskhero's website scraping feature benefit BristleInnovations?
The AI uses the data scraped from the website to enhance the search results. This enables the customer service team to quickly find relevant information, thereby improving their efficiency.
How does Deskhero maintain consistency in communications?
Deskhero's custom email domains feature allows for a consistent professional image in communications. Additionally, the AI's ability to generate suggested replies ensures consistency in the tone and content of the responses.
* This article provides an example of how a fictive company in the Manufacture of Broom Bristles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
