RubberTech uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This analysis helps to generate suggested replies to customer queries, reducing the time taken to respond to tickets.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This ensures that their support team always has the most up-to-date information at their fingertips.
Deskhero's comprehensive search bar, powered by AI, allows RubberTech's support team to quickly find relevant information from the vast amount of data available. This not only speeds up the resolution of customer queries but also improves the accuracy of the responses.
RubberTech also uses Deskhero's REST API to integrate their customer support operations with other systems in their organization. This seamless integration improves the efficiency of their operations and provides a unified customer experience.
Overall, Deskhero's advanced AI capabilities have enabled RubberTech to improve their customer support operations, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities improve the efficiency of customer support operations?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This reduces the time taken to respond to tickets and improves the accuracy of the responses. The AI-powered search bar also helps to quickly find relevant information from the vast amount of data available.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature helps to keep the knowledge base updated with the latest information from relevant industry websites. This ensures that the support team always has the most up-to-date information at their fingertips.
How does Deskhero's REST API benefit RubberTech?
Deskhero's REST API allows RubberTech to integrate their customer support operations with other systems in their organization. This seamless integration improves the efficiency of their operations and provides a unified customer experience.
* This article provides an example of how a fictive company in the Manufacture of butadiene rubber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
