AlcoSynthetics has a vast range of products, each with its unique specifications and usage guidelines. They needed a system to manage this information effectively and make it easily accessible to their customers. Deskhero provided the perfect solution with its knowledge base feature.
With Deskhero, AlcoSynthetics could generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This feature allowed them to create a comprehensive and easily searchable knowledge base.
Deskhero's advanced AI capabilities further enhanced the knowledge base. By using OpenAI Embeddings, the platform could analyze previous tickets, articles, and uploaded files to find relevant content, improving the search results and making the knowledge base more user-friendly.
Moreover, the AI capabilities also suggested replies based on the knowledge base content, enabling AlcoSynthetics' support team to respond to customer queries quickly and accurately.
Overall, Deskhero's AI capabilities have significantly improved AlcoSynthetics' knowledge base, making it a valuable resource for both their customers and support team.
How does Deskhero help in creating a comprehensive knowledge base?
Deskhero allows you to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website, creating a comprehensive and easily searchable knowledge base.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities analyze previous tickets, articles, and uploaded files to find relevant content, improving the search results and making the knowledge base more user-friendly.
How does the AI-suggested replies feature improve customer service?
The AI-suggested replies feature enables the support team to respond to customer queries quickly and accurately, based on the knowledge base content.
* This article provides an example of how a fictive company in the Manufacture of butyl alcohols industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
