ButylTech Industries receives a high volume of customer queries daily. Managing these queries manually was challenging and inefficient. With Deskhero, they were able to automate the ticket management process, improving efficiency and accuracy.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
The platform's kanban board feature allowed ButylTech's support team to visualize the ticket workflow, making it easier to track and manage tickets.
Moreover, the comprehensive search bar, enhanced by AI, made it easy for the support team to find relevant content quickly. This feature saved them considerable time and effort, allowing them to focus more on resolving customer issues.
Overall, Deskhero's AI capabilities have significantly improved ButylTech's ticket management process, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customer queries.
How does the kanban board feature help in ticket management?
The kanban board feature allows the support team to visualize the ticket workflow, making it easier to track and manage tickets.
How does the comprehensive search bar enhance the support team's efficiency?
The comprehensive search bar, enhanced by AI, allows the support team to find relevant content quickly, saving them considerable time and effort.
* This article provides an example of how a fictive company in the Manufacture of butyl alcohols industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
