ButylCraft has a large client base with diverse queries ranging from product specifications, safety guidelines, to shipping details. Managing these queries manually was time-consuming and prone to errors. With Deskhero, they were able to automate ticket management and provide quick, accurate responses to their clients.
Deskhero's AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis helps in generating suggested replies to customer queries, significantly reducing the response time.
The platform's website scraping feature also proved beneficial for ButylCraft. It allowed them to extract and utilize valuable information from various sources, further enhancing the quality of their customer support.
Moreover, Deskhero's comprehensive search bar made it easy for ButylCraft's support team to find relevant content quickly. The AI-enhanced search results saved them considerable time and effort, allowing them to focus more on complex issues.
Overall, Deskhero's advanced AI capabilities have helped ButylCraft streamline their customer support process, improve response time, and increase customer satisfaction.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries, significantly reducing the response time.
How does the website scraping feature enhance customer support?
The website scraping feature extracts valuable information from various sources, which can be used to enhance the quality of customer support.
How does the comprehensive search bar improve the support team's efficiency?
The comprehensive search bar, enhanced by AI, allows the support team to find relevant content quickly, saving them considerable time and effort.
* This article provides an example of how a fictive company in the Manufacture of butyl alcohols industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
