CoverCreations Co. receives a large number of customer tickets daily. Managing these tickets was a challenge for the company. However, with Deskhero, they have been able to streamline their ticket management system.
The AI capabilities of Deskhero analyze the content of the tickets using OpenAI Embeddings. This analysis is used to categorize the tickets and assign them to the appropriate support team members. The AI also generates suggested replies, helping the support team resolve the tickets faster.
The company also uses Deskhero's kanban board to track the progress of the tickets. The board provides a visual representation of the tickets, making it easier for the support team to manage them.
The comprehensive search bar of Deskhero allows the support team to quickly find specific tickets. The REST API also enables seamless integration with other systems, further improving the efficiency of the ticket management system.
Overall, Deskhero's advanced AI capabilities have significantly improved CoverCreations Co.'s ticket management system, making it more efficient and effective.
How does the AI improve ticket management?
The AI analyzes the content of the tickets using OpenAI Embeddings. This analysis is used to categorize the tickets and assign them to the appropriate support team members. The AI also generates suggested replies, helping the support team resolve the tickets faster.
How does Deskhero's kanban board help in ticket management?
Deskhero's kanban board provides a visual representation of the tickets. This makes it easier for the support team to track the progress of the tickets and manage them efficiently.
How does the comprehensive search bar improve ticket management?
The comprehensive search bar allows the support team to quickly find specific tickets. This reduces the time taken to resolve tickets and improves the overall efficiency of the ticket management system.
* This article provides an example of how a fictive company in the Manufacture of canopies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
