CanopyCraft Ltd. receives numerous customer inquiries daily, ranging from product specifications to installation procedures. Using Deskhero's advanced AI capabilities, the company is able to quickly and accurately respond to these inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
The suggested replies generated by the AI are not only accurate but also contextually appropriate, resulting in higher customer satisfaction. The AI also enhances search results, making it easier for the support team to find relevant information and resolve customer issues faster.
The company also uses Deskhero's custom fields and structured data lists to categorize and manage tickets efficiently. This has significantly reduced the time taken to resolve tickets and improved the overall productivity of the support team.
Deskhero's comprehensive search bar and REST API have also proved beneficial for CanopyCraft Ltd. The search bar allows the support team to quickly find specific tickets or customer information, while the REST API enables seamless integration with other systems.
Overall, Deskhero's advanced AI capabilities have transformed CanopyCraft Ltd.'s customer support, making it more efficient and effective.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to improve the relevance of search results. It analyzes the content of previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more accurate search results.
How does Deskhero improve ticket management?
Deskhero offers features like custom fields and structured data lists that help in categorizing and managing tickets efficiently. This reduces the time taken to resolve tickets and improves the overall productivity of the support team.
* This article provides an example of how a fictive company in the Manufacture of canopies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
