CanvasCraft receives a high volume of customer inquiries daily, ranging from product details, order status, to return policies. The company uses Deskhero's AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures consistent and accurate information is provided to the customers.
Deskhero's AI capabilities also enhance the search results on CanvasCraft's helpdesk. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles from the knowledge base, improving the self-service experience.
With the REST API, CanvasCraft integrates Deskhero with their existing systems, ensuring seamless data flow and improved overall operational efficiency.
By leveraging Deskhero's AI capabilities, CanvasCraft has significantly reduced their ticket resolution time, improved customer satisfaction, and enhanced their support team's productivity.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, reducing the time support agents need to spend on each ticket.
How does Deskhero enhance the self-service experience?
When a customer searches for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant articles from the knowledge base, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of canvas bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
