BagWorks handles a multitude of customer queries daily, which requires an efficient ticket management system. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance the search functionality on BagWorks' helpdesk. When a customer searches for information, the AI uses the embeddings to provide the most relevant articles from the knowledge base, improving the self-service experience.
Through the REST API, BagWorks integrates Deskhero with their existing systems, ensuring seamless data flow and improved overall operational efficiency.
By leveraging Deskhero's AI capabilities, BagWorks has significantly improved their ticket resolution process, enhanced customer satisfaction, and increased their support team's productivity.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, reducing the time support agents need to spend on each ticket and improving the overall ticket management process.
How does Deskhero enhance the self-service experience?
When a customer searches for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant articles from the knowledge base, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of canvas bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
