CanvasCreations uses Deskhero's custom fields feature to capture specific information about each customer inquiry. The AI capabilities of Deskhero analyze this information and suggest relevant responses based on previous tickets and knowledge base articles.
The AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This ensures that the customer service team can quickly find the information they need to resolve customer issues.
By leveraging Deskhero's REST API, CanvasCreations has integrated their existing systems with Deskhero. This allows them to automate various tasks, such as creating tickets from customer emails and updating the knowledge base from their internal documentation.
CanvasCreations also uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduces the time and effort required to create and update the knowledge base, ensuring that it always contains the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have enabled CanvasCreations to improve their customer service efficiency and personalization, leading to higher customer satisfaction.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes the information captured in the custom fields of the customer inquiry and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, ensuring that the customer service team can quickly find the information they need.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduces the time and effort required to create and update the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of canvas products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
