TentTech uses Deskhero's user groups feature to organize their customer support team into different groups based on their expertise. The AI capabilities of Deskhero ensure that customer inquiries are routed to the appropriate group, improving the speed and accuracy of responses.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data. This allows the customer support team to quickly find the information they need to resolve customer issues.
By leveraging Deskhero's REST API, TentTech has integrated their existing systems with Deskhero. This allows them to automate various tasks, such as creating tickets from customer emails and updating the knowledge base from their internal documentation.
TentTech also uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduces the time and effort required to create and update the knowledge base, ensuring that it always contains the most up-to-date information.
Overall, Deskhero's advanced AI capabilities have helped TentTech to improve their helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI route customer inquiries to the appropriate user group?
Deskhero's AI analyzes the content of the customer inquiry and uses this information to route the inquiry to the appropriate user group.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance the search results, ensuring that the customer support team can quickly find the information they need.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduces the time and effort required to create and update the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of canvas products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
