TarpTek has a wide range of customers from various industries, each with unique needs and queries. The company was struggling with managing the high volume of support tickets and ensuring timely responses. They turned to Deskhero for a solution.
With Deskhero, TarpTek was able to structure their customer data, manage tickets effectively, and customize their support services. The platform's kanban board feature enabled the team to visualize the workflow and prioritize tasks efficiently.
Deskhero's advanced AI capabilities played a crucial role in enhancing TarpTek's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This information was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response time.
Moreover, the AI-enhanced search results helped TarpTek's support team to quickly find relevant information, improving their problem-solving speed. The AI also generated knowledge base articles from various file types, providing a rich resource for both the support team and customers.
Overall, Deskhero's AI capabilities have transformed TarpTek's customer support services, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI handle complex customer queries?
Yes, Deskhero's AI is designed to handle complex queries by leveraging a vast amount of data from various sources to find the most relevant and accurate information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze a vast amount of data from various sources and find the most relevant content. This enhances the search results, making it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of canvas tarps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
