TarpCrafters Inc. had a well-established customer support system, but they were looking for ways to optimize their workflow and improve service quality. They found their solution in Deskhero.
Deskhero's features like structured data lists, custom fields, and ticket management helped TarpCrafters Inc. to organize their customer data and manage support tickets more efficiently. The kanban board provided a clear overview of the workflow, enabling better task prioritization.
However, the standout feature for TarpCrafters Inc. was Deskhero's advanced AI capabilities. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then processed by OpenAI's ChatGPT to generate suggested replies, optimizing the workflow by reducing the time spent on crafting responses.
Furthermore, the AI-enhanced search results helped the support team to quickly find relevant information, improving their problem-solving speed. The AI also generated knowledge base articles from various file types, providing a rich resource for both the support team and customers.
By leveraging Deskhero's AI capabilities, TarpCrafters Inc. has optimized their customer support workflow, improved service quality, and enhanced customer satisfaction.
How does Deskhero's AI optimize the customer support workflow?
Deskhero's AI optimizes the workflow by using OpenAI Embeddings from various data sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, reducing the time spent on crafting responses.
Can Deskhero's AI handle high volumes of support tickets?
Yes, Deskhero's AI is designed to handle high volumes of support tickets by leveraging a vast amount of data to find the most relevant and accurate information, thereby speeding up the response process.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from various file types and scraping data from the company's website. This provides a comprehensive and up-to-date resource for the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of canvas tarps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
