Sweet Tooth Confections, a renowned manufacturer of caramel candies, was looking for a way to improve their customer service. They chose to implement Deskhero to manage their customer support services and leverage its advanced AI capabilities.
By using Deskhero's AI, Sweet Tooth Confections was able to utilize OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer queries. This not only reduced response times but also improved the accuracy of the responses.
The AI also enhanced the search results within the platform, allowing the support team to find relevant information quickly and easily. This resulted in a significant improvement in the quality of customer service, with more accurate responses and fewer errors.
Additionally, Sweet Tooth Confections used Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helped the team manage their workload more effectively and ensured that urgent issues were addressed promptly.
Overall, the implementation of Deskhero has allowed Sweet Tooth Confections to provide a higher level of customer service, while also improving efficiency and accuracy in their support processes.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer queries. This ensures that the responses are based on accurate and relevant information.
How does Deskhero help manage customer support workload?
Deskhero provides features like custom fields and structured data lists that allow companies to categorize and prioritize customer queries. This helps support teams manage their workload more effectively.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to find relevant content based on previous tickets, knowledge base articles, and other sources. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Manufacture of caramel candies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
