CaravanChassis Co. has a large customer base with diverse queries ranging from product details, installation issues, maintenance tips, and more. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, thereby reducing the response time.
The company also uses Deskhero's AI to enhance its search results. When customers search for information on the helpdesk, the AI uses the embeddings to provide the most relevant results. This has significantly reduced the time customers spend looking for information and increased the usefulness of the helpdesk.
Furthermore, CaravanChassis Co. uses Deskhero's AI to analyze customer queries and feedback. This analysis helps the company identify common issues and trends, which are used to improve products and services.
Deskhero's AI capabilities have not only improved the efficiency of CaravanChassis Co.'s customer support but also provided valuable insights for product development and customer satisfaction. The company continues to leverage Deskhero to deliver excellent customer service.
With Deskhero, CaravanChassis Co. has been able to streamline its customer support, improve response times, and enhance customer satisfaction. The advanced AI capabilities of Deskhero have proven to be a game-changer for the company.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken by the support team to find relevant information and respond to queries.
How does Deskhero's AI enhance search results?
When customers search for information on the helpdesk, Deskhero's AI uses the embeddings to provide the most relevant results. This improves the usefulness of the helpdesk and reduces the time customers spend looking for information.
Can Deskhero's AI analyze customer queries and feedback?
Yes, Deskhero's AI can analyze customer queries and feedback. This analysis can help identify common issues and trends, which can be used to improve products and services.
* This article provides an example of how a fictive company in the Manufacture of caravan chassis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
