CelluTech has a vast knowledge base of articles, manuals, and policies, which were often difficult for the support team to navigate. By using Deskhero's AI capabilities, the company was able to generate OpenAI Embeddings from these resources, significantly enhancing the search results and making it easier for the support team to find relevant information.
Deskhero's AI also helped CelluTech in managing tickets more efficiently. The AI analyzed previous tickets to suggest possible solutions to new issues, reducing the time taken to resolve customer queries.
Furthermore, Deskhero's AI was used to scrape data from CelluTech's website, providing additional context to the support team and improving their ability to assist customers.
Deskhero's AI also generated suggested replies for the support team, based on the information gathered from the knowledge base, previous tickets, and the website. This feature not only improved the speed of response but also ensured consistency in the quality of support provided.
Overall, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of CelluTech's customer support services.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings generated from various resources like knowledge base articles, previous tickets, uploaded files, and scraped website data. These embeddings are used to enhance the search results, making it easier to find relevant information.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets to suggest possible solutions to new issues. This reduces the time taken to resolve customer queries and improves the overall efficiency of the support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the information gathered from the knowledge base, previous tickets, and the website to generate suggested replies. This ensures consistency in the quality of support provided and improves the speed of response.
* This article provides an example of how a fictive company in the Manufacture of cellular phone equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
