MobileGear's customer support team was struggling with the increasing volume of support tickets. By implementing Deskhero's AI capabilities, they were able to manage tickets more efficiently, reducing the backlog and improving customer satisfaction.
The AI analyzed previous tickets and the knowledge base to suggest possible solutions to new issues. This not only reduced the time taken to resolve queries but also helped the support team learn from past experiences.
Deskhero's AI also enhanced the search results by generating OpenAI Embeddings from various resources like manuals, policies, and the website. This made it easier for the support team to find relevant information and provide accurate responses to customer queries.
Moreover, the AI generated suggested replies for the support team, ensuring consistency in the quality of support provided and improving the speed of response.
Overall, Deskhero's AI capabilities have transformed MobileGear's helpdesk services, making them more efficient and effective.
How does Deskhero's AI manage increasing volume of tickets?
Deskhero's AI analyzes previous tickets and the knowledge base to suggest possible solutions to new issues. This helps in managing the increasing volume of tickets more efficiently, reducing the backlog and improving customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI generates OpenAI Embeddings from various resources like manuals, policies, and the website. These embeddings enhance the search results, making it easier to find relevant information.
How does Deskhero's AI ensure consistency in support?
Deskhero's AI generates suggested replies for the support team based on the information gathered from various resources. This ensures consistency in the quality of support provided.
* This article provides an example of how a fictive company in the Manufacture of cellular phone equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
