PhoneParts Inc. had a vast knowledge base and a large number of support tickets, which were challenging to manage. By implementing Deskhero's AI, they were able to generate OpenAI Embeddings from these resources, enhancing the search results and making it easier to find relevant information.
The AI also analyzed previous tickets to suggest possible solutions to new issues, significantly reducing the time taken to resolve customer queries and improving the overall efficiency of the support team.
Furthermore, Deskhero's AI scraped data from PhoneParts Inc.'s website, providing additional context to the support team and improving their ability to assist customers.
Deskhero's AI also generated suggested replies for the support team, ensuring consistency in the quality of support provided and improving the speed of response.
Overall, Deskhero's AI capabilities have significantly enhanced the efficiency and effectiveness of PhoneParts Inc.'s customer service.
How does Deskhero's AI enhance search results?
Deskhero's AI generates OpenAI Embeddings from various resources like knowledge base articles, previous tickets, and the website. These embeddings enhance the search results, making it easier to find relevant information.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets to suggest possible solutions to new issues. This reduces the time taken to resolve customer queries and improves the overall efficiency of the support team.
How does Deskhero's AI ensure consistency in support?
Deskhero's AI generates suggested replies for the support team based on the information gathered from various resources. This ensures consistency in the quality of support provided and improves the speed of response.
* This article provides an example of how a fictive company in the Manufacture of cellular phone equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
