CentriFlow Solutions receives a high volume of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets based on their urgency and complexity. This has significantly reduced manual sorting and has improved the efficiency of the support team.
Deskhero's AI capabilities also help CentriFlow in generating quick and accurate responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation, Deskhero suggests relevant replies to the support team. This feature has not only improved response times but also ensured consistent and accurate information is provided to the customers.
CentriFlow also utilizes Deskhero's website scraping feature to keep its knowledge base updated with the latest information from relevant industry websites. This data is then used by the AI to enhance search results and provide up-to-date information to the support team and customers.
The company has also integrated Deskhero's REST API with its existing systems to ensure seamless data flow and maintain a unified view of customer interactions. This has helped in providing personalized support and improving overall customer experience.
Overall, Deskhero's advanced AI capabilities have enabled CentriFlow Solutions to automate its support operations, improve efficiency, and enhance customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant replies. These suggestions are then reviewed and sent by the support team.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates the latest information from relevant industry websites to the knowledge base. This data is then used by the AI to enhance search results and provide up-to-date information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate with existing systems. This ensures seamless data flow and helps in maintaining a unified view of customer interactions.
* This article provides an example of how a fictive company in the Manufacture of centrifugal separators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
