CeramiBuild Co. was struggling with an increasing volume of customer queries and complaints. They needed a robust system to manage these interactions and provide timely responses.
Deskhero provided a solution with its advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
These AI-generated replies have significantly reduced the response time, resulting in improved customer satisfaction. The AI also enhances the search results, making it easier for the support team to find the necessary information.
Deskhero's user groups and custom fields have allowed CeramiBuild Co. to categorize their customers and queries, making the management of interactions more efficient.
Furthermore, the REST API provided by Deskhero has facilitated the integration of the platform with CeramiBuild Co.'s existing systems, ensuring a seamless transition.
How has Deskhero improved CeramiBuild Co.'s customer service?
Deskhero's AI capabilities have helped CeramiBuild Co. manage customer interactions efficiently, provide timely responses, and find necessary information quickly. This has resulted in improved customer satisfaction.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
Can Deskhero be integrated with CeramiBuild Co.'s existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless transition.
* This article provides an example of how a fictive company in the Manufacture of ceramic bricks, blocks and other construction products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
