Ceramica Bella receives numerous customer inquiries daily, ranging from product information requests to technical installation queries. To manage these efficiently, they use Deskhero's ticket management system, which categorizes and prioritizes tickets based on their urgency and topic.
With Deskhero's advanced AI capabilities, Ceramica Bella leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This helps in finding relevant content quickly and accurately, reducing the time spent by customer support agents on each query.
Deskhero's AI also generates suggested replies, allowing the support team to respond faster and more accurately to customer queries. This not only improves customer satisfaction but also allows the support team to handle more inquiries within the same timeframe.
Furthermore, Ceramica Bella uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and installation guides. This ensures that the AI always has the most recent and relevant data to pull from when generating responses or enhancing search results.
Overall, Deskhero's advanced AI capabilities have significantly improved Ceramica Bella's customer support efficiency and effectiveness, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. It analyzes this data to find content that is relevant to the current query.
How does Deskhero's AI generate suggested replies?
Based on the relevant content found, Deskhero's AI generates suggested replies that can be used by the support team. This allows for faster and more accurate responses to customer queries.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from Ceramica Bella's website to the knowledge base. This ensures that the AI always has the most recent and relevant data to pull from.
* This article provides an example of how a fictive company in the Manufacture of Ceramic Wall and Floor Tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
