CeramicMaster's customer support team deals with a multitude of inquiries daily, from product details to installation procedures. To effectively manage these, they utilize Deskhero's ticket management system, which categorizes and prioritizes tickets based on their urgency and topic.
Deskhero's advanced AI capabilities enable CeramicMaster to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies/manuals/presentations. This facilitates the rapid and accurate retrieval of relevant content, minimizing the time customer support agents spend on each query.
The AI also generates suggested replies, empowering the support team to respond to customer queries more swiftly and accurately. This not only enhances customer satisfaction but also allows the support team to handle more inquiries within the same timeframe.
Moreover, CeramicMaster uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and installation guides. This ensures that the AI always has the most current and relevant data to pull from when generating responses or enhancing search results.
In summary, Deskhero's advanced AI capabilities have significantly enhanced CeramicMaster's customer support efficiency and effectiveness, leading to greater customer satisfaction and loyalty.
How does Deskhero's AI streamline CeramicMaster's customer support process?
Deskhero's AI streamlines CeramicMaster's customer support process by rapidly retrieving relevant content from previous tickets, knowledge base articles, and uploaded files. It also generates suggested replies, enabling the support team to respond to queries more swiftly and accurately.
What is the benefit of Deskhero's website scraping feature for CeramicMaster?
Deskhero's website scraping feature keeps CeramicMaster's knowledge base updated with the latest product information and installation guides. This ensures that the AI always has the most current and relevant data to pull from when generating responses or enhancing search results.
How has Deskhero's AI impacted CeramicMaster's customer satisfaction and loyalty?
By enabling quicker and more accurate responses to customer queries, Deskhero's AI has significantly improved customer satisfaction. This, in turn, has led to greater customer loyalty.
* This article provides an example of how a fictive company in the Manufacture of Ceramic Wall and Floor Tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
