GrainGoodies, a renowned manufacturer of cereal bars, was looking for a solution to improve their knowledge base and provide better customer support. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI capabilities were used to generate knowledge base articles from Word, PowerPoint, PDF files, and even from scraped website data. This resulted in a comprehensive and up-to-date knowledge base that could be easily accessed by the customer support team.
The AI also enhanced the search bar, making it easier for the team to find relevant information from the knowledge base. This significantly reduced the time taken to resolve customer queries.
GrainGoodies also leveraged Deskhero's user groups feature to create specialized teams for handling different types of queries. This, combined with the improved knowledge base, helped in providing quick and accurate responses to customers.
Overall, GrainGoodies has seen a significant improvement in their customer support process after implementing Deskhero. The platform's advanced AI capabilities have not only improved the knowledge base but also made it easier for the team to access and use the information.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources such as Word, PowerPoint, PDF files, and scraped website data. This results in a comprehensive and up-to-date knowledge base.
How does Deskhero enhance the search bar?
Deskhero's AI capabilities enhance the search bar by using OpenAI Embeddings to find relevant content from the knowledge base. This makes it easier for the team to find the information they need.
What impact has Deskhero had on GrainGoodies' customer support process?
Deskhero has significantly improved GrainGoodies' customer support process. It has improved the knowledge base, enhanced the search bar, and made it easier for the team to access and use the information.
* This article provides an example of how a fictive company in the Manufacture of cereal bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
