CerealBarCo, a leading manufacturer of cereal bars, was struggling with managing customer queries and complaints. The company decided to implement Deskhero to streamline their customer support process.
Deskhero's advanced AI capabilities were put to use to manage tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helped in finding relevant content which was then sent through OpenAI's ChatGPT to generate suggested replies.
The AI's ability to enhance search results proved beneficial in quickly resolving customer queries. It reduced the time taken to find relevant information, thereby improving the efficiency of the customer support team.
Deskhero's custom fields and structured data lists allowed CerealBarCo to categorize and prioritize tickets based on their urgency and importance. This helped in managing the workload and ensuring timely resolution of all tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved CerealBarCo's customer support process, resulting in increased customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, helping in efficient ticket management.
How does Deskhero enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings to find relevant content from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data.
What impact has Deskhero had on CerealBarCo's customer support process?
Deskhero has significantly improved CerealBarCo's customer support process. It has made ticket management more efficient, enhanced search results, and improved the overall customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of cereal bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
