ChairCraft receives numerous customer inquiries daily about assembly instructions, product specifications, and warranty claims. To manage these, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest responses to new inquiries, reducing the time spent on each ticket.
Deskhero's AI also enhances the search results within the platform. When a customer support agent searches for a term, the AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This feature has reduced the time agents spend searching for information, allowing them to respond to customers faster.
ChairCraft also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape new information from their website and generate new knowledge base articles, ensuring that the support team always has the latest information.
Finally, ChairCraft uses Deskhero's custom fields feature to categorize tickets based on the type of chair involved. The AI capabilities of Deskhero analyze these custom fields to identify trends and common issues, helping ChairCraft improve their products.
Overall, Deskhero's advanced AI capabilities have helped ChairCraft streamline their customer support process, reduce response times, and improve customer satisfaction.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest responses to new inquiries. This reduces the time spent on each ticket and helps ensure consistent, accurate responses.
How does Deskhero's AI enhance search results?
When a term is searched within the platform, Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant results. This reduces the time spent searching for information.
How does Deskhero's AI help keep the knowledge base up-to-date?
Deskhero's AI can scrape new information from your website and generate new knowledge base articles. This ensures that your support team always has the latest information.
* This article provides an example of how a fictive company in the Manufacture of chairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
