Golden Apple Cider Co., a leading cider manufacturer, was struggling with a high volume of customer queries and complaints. They needed a solution to manage these effectively and efficiently. The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities were a game-changer for Golden Apple Cider Co. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to find relevant content and generate suggested replies, significantly reducing the time spent by customer support agents on each ticket.
The AI also enhanced the search results, making it easier for agents to find relevant information quickly. This resulted in faster response times and improved customer satisfaction levels.
Furthermore, the AI's ability to learn from past tickets meant that it could predict common issues and suggest proactive measures. This helped Golden Apple Cider Co. to address potential problems before they escalated, further enhancing their customer service.
Overall, Deskhero's AI capabilities have transformed Golden Apple Cider Co.'s customer support process, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies and enhance search results. This helps customer support agents to respond to queries more quickly.
Can Deskhero's AI predict common issues?
Yes, Deskhero's AI learns from past tickets and can suggest proactive measures to address potential problems before they escalate.
What resources does Deskhero's AI use to generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
* This article provides an example of how a fictive company in the Manufacture of cider industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
