Crisp Orchard Breweries, a renowned cider manufacturer, was facing challenges in managing their extensive knowledge base. They needed a solution that could help them organize and utilize this resource more effectively. They chose to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's AI capabilities proved to be invaluable for Crisp Orchard Breweries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to find relevant content and enhance the search results, making it easier for agents to find the information they need.
The AI also generates suggested replies based on the knowledge base content, helping agents to respond to queries more efficiently. This has led to improved response times and higher customer satisfaction levels.
In addition, the AI's ability to learn from past tickets and other resources means that it can suggest updates to the knowledge base. This ensures that the knowledge base remains up-to-date and relevant, further improving the quality of customer support.
Overall, Deskhero's AI capabilities have revolutionized Crisp Orchard Breweries' knowledge base management, making it more effective and efficient.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from various resources to enhance search results and generate suggested replies. It can also suggest updates to the knowledge base, ensuring that it remains up-to-date and relevant.
Can Deskhero's AI suggest updates to the knowledge base?
Yes, Deskhero's AI can suggest updates to the knowledge base based on its learning from past tickets and other resources.
What resources does Deskhero's AI use to enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results.
* This article provides an example of how a fictive company in the Manufacture of cider industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
