Blossom Valley Ciderworks, a popular cider manufacturer, was struggling with an inefficient ticket management process. They needed a solution that could help them manage tickets more effectively and improve their customer service. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities were a major asset for Blossom Valley Ciderworks. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to find relevant content and generate suggested replies, helping agents to resolve tickets more quickly.
The AI also enhances the search results, making it easier for agents to find the information they need to resolve tickets. This has resulted in faster resolution times and improved customer satisfaction levels.
Furthermore, the AI's ability to learn from past tickets means that it can predict common issues and suggest proactive measures. This has helped Blossom Valley Ciderworks to prevent issues from escalating, further improving their customer service.
Overall, Deskhero's AI capabilities have significantly improved Blossom Valley Ciderworks' ticket management process, making it more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies and enhance search results. This helps agents to resolve tickets more quickly. The AI can also predict common issues and suggest proactive measures.
Can Deskhero's AI predict common issues?
Yes, Deskhero's AI learns from past tickets and can suggest proactive measures to prevent issues from escalating.
What resources does Deskhero's AI use to generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
* This article provides an example of how a fictive company in the Manufacture of cider industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
