TimeCrafters Inc. receives hundreds of customer inquiries daily, ranging from product specifications to troubleshooting requests. Managing these tickets manually was time-consuming and often led to delayed responses. The company decided to implement Deskhero, particularly drawn to its AI capabilities.
With Deskhero, TimeCrafters Inc. was able to automate ticket management. The AI analyzed previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduced the time agents spent on each ticket, improving their productivity.
The AI also enhanced the search results within the platform. When agents or customers searched for information, the AI used OpenAI Embeddings to find the most relevant content, making it easier to find the needed information quickly.
Furthermore, Deskhero's AI capabilities allowed TimeCrafters Inc. to create a more robust knowledge base. The AI could generate articles from Word, PowerPoint, and PDF files, expanding the available resources for both agents and customers.
Overall, Deskhero's AI capabilities have greatly improved TimeCrafters Inc.'s customer support operations, reducing response times and increasing customer satisfaction.
How does Deskhero's AI automate ticket management?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time agents spend on each ticket.
How does Deskhero's AI enhance search results?
When a search is made within the platform, the AI uses OpenAI Embeddings to find the most relevant content, making it easier to find the needed information quickly.
How does Deskhero's AI contribute to the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, expanding the available resources for both agents and customers.
* This article provides an example of how a fictive company in the Manufacture of clocks for wall mounting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
