ChronoMakers Ltd. has a vast range of products, each with its own specifications and features. Keeping track of all this information and making it easily accessible was a challenge. They turned to Deskhero's advanced AI capabilities for a solution.
With Deskhero, ChronoMakers Ltd. was able to leverage AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This allowed them to quickly and efficiently build a comprehensive knowledge base with detailed information about each product.
The AI also enhanced the search functionality within the knowledge base. Using OpenAI Embeddings, it could find the most relevant content based on a search query, making it easier for both customers and agents to find the information they needed.
Additionally, the AI could analyze previous tickets to suggest replies to new inquiries. This not only improved response times but also ensured consistent and accurate information was provided to customers.
By leveraging Deskhero's AI capabilities, ChronoMakers Ltd. has significantly improved their knowledge base, making it a valuable resource for both their customers and support agents.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing for a quick and efficient build of a comprehensive knowledge base.
How does Deskhero's AI improve the search functionality within the knowledge base?
The AI uses OpenAI Embeddings to find the most relevant content based on a search query, making it easier to find the needed information.
How does Deskhero's AI improve response times?
The AI analyzes previous tickets to suggest replies to new inquiries, improving response times and ensuring consistent and accurate information is provided to customers.
* This article provides an example of how a fictive company in the Manufacture of clocks for wall mounting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
