Hourglass Creations prides itself on its exceptional customer service. However, as their product range expanded, managing customer inquiries became increasingly complex. They chose Deskhero for its advanced AI capabilities to help manage their growing customer support needs.
Deskhero's AI was able to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helped Hourglass Creations manage their growing ticket volume without compromising on response times or quality.
The AI also enhanced the search functionality within the platform. By using OpenAI Embeddings, it could find the most relevant content based on a search query. This made it easier for both customers and agents to find the information they needed quickly and accurately.
Additionally, the AI capabilities allowed Hourglass Creations to build a comprehensive knowledge base. It could generate articles from Word, PowerPoint, and PDF files, providing a wealth of information for both customers and agents.
By leveraging Deskhero's AI capabilities, Hourglass Creations has been able to maintain their high standard of customer service while efficiently managing their growing customer support operations.
How does Deskhero's AI help manage growing ticket volume?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, helping manage growing ticket volume without compromising on response times or quality.
How does Deskhero's AI improve the search functionality?
The AI uses OpenAI Embeddings to find the most relevant content based on a search query, making it easier to find the needed information quickly and accurately.
How does Deskhero's AI help build a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, providing a wealth of information for both customers and agents.
* This article provides an example of how a fictive company in the Manufacture of clocks for wall mounting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
