RainGuard Inc., a leading manufacturer of coats and rainwear, was struggling with an increasing volume of customer queries and complaints. The company decided to implement Deskhero to manage their customer support services more efficiently.
With the help of Deskhero's advanced AI capabilities, RainGuard Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings were used to find relevant content which was sent through OpenAIs ChatGPT to generate suggested replies.
This significantly reduced the time taken to respond to customer queries and improved the overall quality of responses. The AI-powered system was also able to identify common issues and trends, enabling RainGuard Inc. to proactively address potential problems and improve their products.
Furthermore, the use of custom fields and structured data lists in Deskhero allowed RainGuard Inc. to categorize and prioritize customer queries more effectively. This resulted in a more organized and efficient customer support process.
Overall, the implementation of Deskhero's AI capabilities has greatly improved RainGuard Inc.'s customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero identify common issues and trends?
Yes, Deskhero's AI-powered system can identify common issues and trends from customer queries. This enables companies to proactively address potential problems and improve their products.
How does Deskhero help in organizing customer support services?
Deskhero allows companies to use custom fields and structured data lists to categorize and prioritize customer queries. This results in a more organized and efficient customer support process.
* This article provides an example of how a fictive company in the Manufacture of coats and rainwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
