CoatCrafters Ltd., a renowned manufacturer of coats and rainwear, was facing challenges in managing their vast knowledge base and resolving customer queries efficiently. They decided to implement Deskhero to overcome these challenges.
Deskhero's advanced AI capabilities enabled CoatCrafters Ltd. to leverage OpenAI Embeddings from their knowledge base articles, previous tickets, uploaded files like policies/manuals/presentation and scraped website data. The AI system used these embeddings to find relevant content and generate suggested replies for customer queries.
The AI-powered comprehensive search bar in Deskhero made it easier for CoatCrafters Ltd.'s customer support team to find relevant information quickly. This not only improved the speed of query resolution but also enhanced the accuracy of responses.
Moreover, the ability to generate knowledge base articles from Word, PowerPoint, PDF files and scraped website data helped CoatCrafters Ltd. to keep their knowledge base updated and comprehensive. This further improved the efficiency of their customer support services.
Overall, the use of Deskhero's AI capabilities has significantly improved CoatCrafters Ltd.'s knowledge base management and query resolution, leading to a better customer experience.
How does Deskhero's AI capabilities enhance query resolution?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies for customer queries. This improves the speed and accuracy of query resolution.
How does Deskhero help in managing the knowledge base?
Deskhero allows companies to generate knowledge base articles from Word, PowerPoint, PDF files and scraped website data. This helps in keeping the knowledge base updated and comprehensive.
How does Deskhero improve the customer experience?
By improving the speed and accuracy of query resolution and keeping the knowledge base updated, Deskhero enhances the overall customer experience.
* This article provides an example of how a fictive company in the Manufacture of coats and rainwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
