CokeFuel Solutions uses Deskhero's structured data lists to organize their customer data. The AI system analyzes this data to understand customer behavior and predict their needs, improving the quality of support.
With Deskhero's custom fields, CokeFuel can categorize tickets based on various parameters. The AI system learns from this categorization and automatically assigns new tickets, improving the speed and efficiency of ticket resolution.
The AI capabilities of Deskhero also enhance the search functionality. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly, enhancing the productivity of the support team.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This automated process ensures that the knowledge base is always updated with the latest information, providing accurate support to customers.
Finally, the AI system suggests replies to customer queries. These suggestions are based on the analysis of previous tickets and the knowledge base, ensuring that the replies are accurate and helpful.
How does the AI system analyze customer data?
The AI system analyzes the structured data lists to understand customer behavior and predict their needs, improving the quality of support.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly, enhancing the search results.
How does the AI generate knowledge base articles?
The AI system can generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of coke oven gas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
